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Accelerating Upskilling: Leveraging Technology for Customer-Facing Teams
July 27, 2023 @ 12:30 pm - 1:00 pm EDT
In today’s competitive market, our customer-facing teams play a vital role in driving success and fostering customer satisfaction. Regularly upskilling them ensures they are equipped with the necessary expertise to navigate changing, complex landscapes, collaborate effectively and leverage emerging technologies to drive innovation.
Coaching serves as a vital component in this process by providing ongoing support, personalized guidance and feedback to reinforce these newly acquired skills. This facilitates skill retention, allows for effective implementation, and helps individuals overcome challenges they may face during the application of their new skills.
The ability to increase the speed of skill retention through coaching is crucial as it directly impacts the return on investment (ROI) of upskilling initiatives. When skills are retained and applied rapidly, teams can adapt to changing circumstances, deliver results more effectively and contribute to organizational success.
Join us for this 30-minute LTEN webinar, sponsored by Atomus, as we explore how technology, including AI, can be harnessed to accelerate the upskilling process for customer-facing teams, post training. We’ll delve into the significance of capturing the resulting coaching data and how it can be utilized to ensure that your upskilling delivers the goals you envisaged.
At the webinar, you will learn:
- How to create ROI for a better coaching process and gain leadership support.
- How technology can be a critical aid to your new coaching process.
- The key metrics to track that will both measure and dictate success post launch.
Register today for this free LTEN webinar. Not an LTEN member? Join today and realize the value.
Simon oversees offices in both the U.S. and UK. Simon is recognized as a leading expert in field force coaching solutions and has more than 20 years’ experience of implementing these for global corporations. Simon works with pharmaceutical, biotech, media, technology and financial organizations and partners with leading authorities on sales coaching models, field force and commercial effectiveness.