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Key Takeaways:

  • Resistance to change often reflects legitimate stakeholder concerns rather than rejection of an idea.
  • Learning leaders can accelerate transformation by treating pushback as valuable feedback instead of an obstacle.
  • Breaking large initiatives into smaller pilot projects reduces perceived risk and builds organizational confidence.
  • Coalitions of champions, contributors and informal influencers create stronger momentum than data alone.
  • Recognizing the "messy middle" helps leaders sustain motivation through periods of slow progress.
  • Protecting personal energy and celebrating incremental wins are essential for long-term change leadership.

 

 


Born to Do More: Turning Pushback Into Progress

TRANSFORMATIONS - By Kim Troxell

Resistance often signals that real change is underway

In life sciences learning and development, many professionals see clearly what needs to change, whether it's improving patient outcomes, modernizing learning or increasing organizational effectiveness, yet we find progress slowed by stakeholder pushback.

That tension is frustrating. When you feel "born to do more," it can be tempting to interpret pushback as a signal to stop. More often, it's a signal you're working on something that matters.

The goal isn't to push harder; it's to move smarter, sustaining motivation while navigating the human dynamics that accompany change in regulated, risk-sensitive environments.

Resistance as a Signal, Not a Stop Sign

Resistance rarely comes from indifference. More often, it stems from legitimate concerns:

  • Operational disruption
  • Resource constraints
  • Lack of knowledge
  • Bigger focus areas

Rather than interpreting resistance as rejection, it is more productive to treat it as data.

What is the stakeholder trying to protect? What risk do they perceive? What would make this change feel safe?

Reframing pushbacks this way shifts you from confrontation to curiosity. Even if you can't do it in the moment, you can step away, reflect and re-enter the conversation with a clearer lens.

Think Smaller to Move Faster

Many of us have learned the hard way that large-scale transformation can trigger equally large pushbacks. In highly structured environments, perceived risk rises with the perceived size of change. A few years ago, a proposed end-to-end omnichannel transformation, backed by research and a consulting partner, was dismissed by leadership as too big. Urged to narrow the scope, it was deflating, but it taught a valuable lesson: start smaller to earn the right to go bigger.

Progress often comes from starting smaller than what feels intuitive with a big vision:

  • Break the transformation into smaller pieces and pilot the pieces with a single team.
  • Test with a controlled group and validate against benchmarks.
  • Launch a "safe-to-fail" experiment tied to a measurable outcome.

Build a Coalition, Not Just a Case

These micro-transformations reduce perceived risk while generating evidence. Over time, small wins build credibility, and credibility makes broader change easier to approve.

Progress, in this context, isn't about securing permission for sweeping change. It's about creating proof points that make broader change feel both rational and inevitable.

Data and logic are necessary, but rarely sufficient. Change in organizations is ultimately driven by people, not presentations.

Rather than focusing solely on building a stronger case, focus on building a broader coalition:

  • Identify early supporters and empower them as champions.
  • Engage skeptics in co-creation, rather than positioning them as obstacles.
  • Recognize informal influencers who shape opinion beyond formal roles.

When stakeholders become contributors rather than recipients, pushbacks often soften.

Shared ownership transforms the dynamic from persuasion to partnership.

Normalize the "Messy Middle"

Transformation is rarely linear. It typically follows a predictable pattern:

  1. Initial enthusiasm.
  2. Emergence of resistance.
  3. Slower-than-expected progress.
  4. Gradual momentum.

The "messy middle" is where many initiatives lose energy. Resistance increases just as early excitement fades, creating the illusion that progress has stalled.

Naming this phase as normal helps you stay steady. Pushback isn't the opposite of progress. It's often part of the path.

Protect Your Energy, Not Just Your Initiative

If you know you're "born to do more" and others aren't seeing it yet, the risk of burnout is real. Maintaining motivation requires intentional effort.

Practical strategies include:

  • Build a peer network of like-minded change agents.
  • Lean on supporters and celebrate incremental wins.
  • Allow strategic pauses without abandoning the goal.

Sustained change is not powered by constant success, but by continued belief.

Moving Forward: One Step at a Time

Feeling stalled doesn't mean the vision was wrong. It means you've encountered the reality of the system with constraints, priorities and competing definitions of risk.

Those who are "born to do more" don't let other people's doubt, discomfort or limited vision decide what they pursue. They keep going, grounded in purpose and steady in their conviction.

Change rarely happens all at once. It happens through conversations, experiments and small wins that gradually reshape what's possible.

Momentum isn't found; it's built. Because being born to do more is about continuing to move forward, even when the path isn't straightforward.



Kim Troxell  

Head of U.S. Commercial Learning & Development, AbbVie
Email / LinkedIn


 

 

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