Bonus Focus - Leadership During Change and Uncertainty
Wednesday, April 1, 2020
Posted by: Nannette Nolan
By Kristin Scott
The world is experiencing a crisis. Individuals, families, companies and systems are reacting on a minute-to-minute basis. If possible, can we identify the changes we are considering, implementing and even reversing as better ways of living and working from this day forward?
Learning and development leaders are conduits for implementing important change. You are anticipating needs of your constituents, rapidly upskilling yourselves first to model and deliver quickly. And you are learning, improving, becoming more productive and efficient and leading change for the future.
You are contingency-planning and testing scenarios. You are converting live training to virtual. You are partnering and communicating like never before. You are learning new remote engagement platforms and training field teams to leverage them.
Do Not Forget
Now that you have these new skills, knowledge, and broader understanding of the verticals and closed loop functions, leave the less-productive ways of working behind.
- Communicate with key stakeholders to confirm a clear understanding of goals, strategies, priorities, resources, timelines and key performance indicators.
- Break down silos in your department and take advantage of the capabilities within your teams that let you centralize expertise and processes for the benefit of everyone.
- Recognize inefficiencies such as unnecessary attendance at (unnecessary) meetings, and HQ-based roles that could be performed more successfully with at least some remote flexibility.
- Communicate expectations clearly and often with your supplier partners and adjust as needed together; they may have innovative resources and solutions to your challenges.
- Continue leveraging the platforms and technology solutions you’ve integrated to deliver better learning impact and outcomes.
- Check in with your teams daily and ask how they are doing on a personal level. Allow the humanity to seep in and bond you all together.
- Remember how hard it is to give your all to your job and your company while also trying to do the same to your health, your family, your pets.
Kristin Scott is director, L&D Solutions, for TGaS Advisors (a Division of Trinity). Email Kristin at firstname.lastname@example.org.