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Why Team-to-Team Customer Engagement Will Change Everything
May 19 @ 12:30 pm - 1:00 pm EDT
Our customers’ worlds are getting more complex and competitive than ever before: Both healthcare providers and patients are increasingly overwhelmed by too many choices, too many steps and too many barriers to effective treatment. What all these stakeholders agree upon is that simple and seamless is better. A lot better.
The question is: How to we create a simple and seamless customer experience that is better than the competition and empowers our customer-facing teams to achieve our growth goals?
Team-to-team customer engagement is a powerful strategy for transforming the way we drive demand, simplify access and create meaningful differentiation. How? By simplifying the end-to-end treatment experience of our brands for patients, providers and payers.
Join us for this 30-minute LTEN webinar, sponsored by Quantum Learning, as we give you an enlightened look at why team-to-team customer engagement is changing everything. At this webinar, you’ll learn:
- What team-to-team customer engagement is, why it matters and what it looks like in practical everyday terms.
- What the implications are for learning & development, brand teams and sales leaders.
- How to decide if your therapeutic area would benefit from team-to-team customer engagement.
Register today for this free, LTEN webinar. Not an LTEN member? Join today and realize the value.
Fred Marshall is CEO and founder of Quantum Learning and is an expert in competitive customer engagement and has consulted with some of the world’s most respected companies, including Apple, Genentech and Pfizer. He’s personally trained more than 100,000 people and he’s been quoted in LTEN Focus on Training magazine, PharmaVOICE, Entrepreneur magazine and The Wall Street Journal.