By George Lucas, Ph.D
Is Accommodation Your Profitability Sinkhole?
The harsh truth is that the customer is not always right. What if what the customer is asking for is a price decrease? Are they right? Should the sales side simply give into them to keep the business? If you understand that margin protection is the key to avoiding your business and personal income falling into a financial sinkhole, you also understand that such a "cave in” move is following the reactive and highly cooperative negotiation strategy of accommodation.
By Scott Blanchard
Create Connection That Matters in the Workplace
the complicated dynamics of today’s workforce can
be a real challenge for organizations to keep up with. And with mobile phones,
social media and text-speak for virtual communication more prevalent than ever,
the number of face-to-face conversations has declined. Even though we appear to
be more "connected” than at any other time, our ability to connect in a
meaningful way is diminishing.